How the request is handled
We confirm ownership before deleting an account. If you cannot use its registered email address, contact us to discuss an appropriate verification method. We do not ask for your password or AI keys.
We aim to complete verified requests within 30 days. If a legally permitted extension is needed, we explain the reason and expected timing.
What is deleted
- Your Lorelibris sign-in account and associated authentication sessions.
- Associated cloud library objects and retained backup revisions, including uploaded books, saved translations, memory, notes and eligible saved narration.
- Associated account data and service records, except any specific records that must be retained for a legal obligation or an ongoing claim.
What you manage separately
Deleting the account does not erase books, translations, narration or provider keys stored on your devices. Remove them in the app or clear its storage if you want to delete those local copies.
Exports, local backup files and copies saved in other services must be removed separately. Your external AI provider accounts and any separately managed contracts are not deleted.
Deletion inside the app
Open Settings → Cloud and synchronization and choose the account-deletion action. Review the confirmation before continuing.
The separate Clear cloud data action removes cloud copies while keeping the account. Uninstalling the app alone does not delete the account or its cloud data.
Retention exceptions
If a particular record must be kept for a legal obligation or dispute, we explain its category, reason and applicable retention period in our reply. It is restricted to that purpose and deleted when that need ends.
The 14-day cloud-retention rule after paid access ends is separate from an explicit account-deletion request. You can request deletion without waiting for that period.